When your pipes burst at midnight or your water heater decides to quit on the coldest day of the year, you need a plumber who shows up and gets it right the first time. You get back to your normal routine without the stress of wondering if the problem will come back next week.
Our licensed plumbers handle everything from emergency repairs to complete system installations throughout Rochester and Plymouth County. You’ll know exactly what the job costs before we start, and you won’t deal with surprise charges or temporary fixes that fail when you least expect it.
The difference is simple: your plumbing works reliably, your home stays protected from water damage, and you have a local team you can count on when problems arise.
We’ve built relationships with over 12,000 customers throughout Plymouth County by showing up when we say we will and fixing problems the right way. We started as a family oil company in 1992 and expanded into plumbing in 2001 because our neighbors needed reliable service they could trust.
Rochester’s mix of older and newer homes presents unique challenges, from outdated galvanized pipes to modern high-efficiency systems. Our experience with local plumbing systems means we know what to look for and how to address problems before they become expensive disasters.
Our service includes thorough diagnostics, quality repairs using proper materials, and clear communication about what we’re doing and why. Members of our Dempsey Comfort Club get priority scheduling and special maintenance benefits to keep their plumbing systems running smoothly year-round.
We start by listening to what’s happening and asking the right questions to understand your situation. When you call, we gather the details we need and schedule a visit at a time that works for you, not just when it’s convenient for us.
Our licensed plumber arrives prepared with the tools and parts needed for most common repairs. We conduct a thorough inspection to identify the real problem, not just the symptoms you’re seeing. Before any work begins, you get a clear explanation of what needs to be done and exactly what it will cost.
For true emergencies like burst pipes or major leaks causing water damage, we prioritize getting a licensed plumber to your home as quickly as possible, often within a few hours. We understand that plumbing emergencies don’t wait for convenient times, which is why we maintain emergency response capabilities.
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We handle the full range of residential plumbing issues common to Rochester area homes, from emergency repairs like burst pipes and water heater failures to planned installations and upgrades. This includes drain cleaning, fixture repairs and replacements, pipe repairs, water heater service, and complete bathroom or kitchen plumbing installations.
Many Rochester homes have unique challenges due to their age or seasonal weather impacts, and our local experience helps us address these effectively. Massachusetts winters are particularly hard on plumbing systems, with frozen pipes being one of the most common emergency calls we receive during cold snaps.
Whether it’s a minor leak or a major system failure, we have the tools and expertise to get your plumbing working properly again. Our Dempsey Comfort Club membership program provides ongoing maintenance benefits and priority service for customers who want to stay ahead of plumbing problems. Members receive priority scheduling, which means faster response times when issues arise, plus special benefits on maintenance services.
For true plumbing emergencies like burst pipes, major leaks, or sewer backups, we prioritize getting a licensed plumber to your Rochester home as quickly as possible, often within a few hours of your call. We maintain 24/7 emergency response capabilities because we understand that plumbing disasters don’t wait for business hours.
Our response time depends on the severity of the emergency and our current service load, but we always communicate realistic timeframes when you call. For burst pipes or situations causing active water damage, we treat these as priority calls and mobilize our nearest available technician immediately.
We keep our service trucks fully stocked with common repair parts and tools, which means we can often complete emergency repairs on the same visit rather than having to schedule a return trip for parts.
We provide comprehensive plumbing services for Rochester homes, including emergency repairs, routine maintenance, and complete system installations. Our most common services include water heater repair and replacement, drain cleaning, fixture installations, pipe repairs, and bathroom or kitchen plumbing work.
We also handle seasonal challenges specific to Massachusetts, like frozen pipe repairs and preventive winterization services. Many Rochester homes have aging plumbing systems that need modernization, and we specialize in upgrading old galvanized pipes to modern materials while working within the constraints of older home layouts.
Our licensed plumbers are equipped to handle both simple repairs like leaky faucets and complex projects like complete bathroom renovations or main water line replacements. We also offer our Dempsey Comfort Club membership program, which includes regular maintenance visits and priority scheduling for ongoing plumbing care.
Yes, we provide clear, upfront pricing before any work begins. After diagnosing the problem, we explain exactly what needs to be done and give you a detailed estimate that includes labor, materials, and any applicable fees. You’ll never be surprised by hidden charges or unexpected costs added to your bill.
Our pricing is transparent because we believe you deserve to know what you’re paying for and why. We take the time to explain the scope of work, the materials we’ll use, and any options you have for different approaches to solving the problem. This helps you make informed decisions about your plumbing repairs.
For emergency calls, we do charge a service fee, but this is clearly explained when you call and is applied toward the cost of any repairs we complete. We also offer discounts for veterans, seniors, and first responders as our way of supporting the community that supports us.
Yes, all of our plumbers are fully licensed and certified to work throughout Massachusetts, including Rochester and all of Plymouth County. Our technicians hold proper state licensing and maintain ongoing education to stay current with Massachusetts plumbing codes and regulations.
We also carry comprehensive insurance coverage, which protects both our workers and your property during service calls. Our team includes NATE-certified technicians who have additional specialized training in heating and cooling systems, which is particularly valuable for the combination HVAC and plumbing work common in Rochester homes.
When you hire us, you can be confident that the plumber working on your system has the proper credentials, training, and legal authority to perform the work safely and to code. We maintain all required licenses and certifications as part of our commitment to professional service and customer protection.
Absolutely. Massachusetts winters are tough on plumbing systems, and we offer specific services to help Rochester homeowners prepare for and prevent cold-weather plumbing problems. This includes pipe insulation, winterization of outdoor faucets, and preventive maintenance to identify vulnerable areas before they become problems.
We recommend having your plumbing system inspected before winter arrives, particularly if you have pipes in unheated areas like basements, crawl spaces, or exterior walls. Our technicians can identify potential freeze points and recommend solutions like additional insulation or pipe rerouting to prevent costly burst pipe emergencies.
Our Dempsey Comfort Club members receive priority scheduling for pre-winter maintenance visits, which can save significant money and hassle by catching potential issues before they turn into emergency calls during the coldest months of the year.
If you’re dealing with a plumbing emergency like a burst pipe, major leak, or sewer backup, your first step should be to locate and shut off your main water supply to prevent further damage. Then call us immediately at our 24/7 emergency number, and we’ll dispatch a licensed plumber to your Rochester home as quickly as possible.
For burst pipes, try to contain any water damage by moving furniture and belongings away from the affected area and placing buckets or towels to catch dripping water. Don’t attempt to repair major plumbing problems yourself, as this can often make the situation worse and more expensive to fix properly.
When you call, be prepared to describe the problem in detail so we can bring the right tools and parts. Our emergency service trucks are fully stocked for most common repairs, which means we can often resolve the problem on the first visit rather than having to schedule a return trip.
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