Water Heater Repair in Rockland, MA

Hot Water Restored Fast

Same-day water heater repair service when your hot water stops working and daily life can’t wait.

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Rockland Water Heater Service

Your Hot Water Working Again

You wake up to a cold shower. The dishwasher won’t run properly. Your family’s morning routine grinds to a halt. When your water heater fails, everything else stops working too.

We get your hot water flowing again, usually the same day you call. No waiting around for days wondering when someone might show up. No guessing games about what’s wrong or what it’ll cost to fix.

Whether you’ve got a traditional tank system that’s been reliable for years or a newer tankless unit that’s acting up, we diagnose the real problem first. Sometimes it’s a simple fix that gets you back to normal fast. Other times, you need a replacement. Either way, you’ll know exactly what you’re dealing with before any work starts.

Rockland MA Water Heater Experts

Local Service You Can Count On

Dempsey Energy has been keeping hot water flowing for homeowners throughout Plymouth County. We serve over 12,000 customers who rely on our heating and plumbing expertise.

Our technicians know the common issues that affect water heaters in New England homes. We’ve seen what works, what doesn’t, and what actually lasts in this climate. When you call, you’re getting someone who understands both your immediate problem and how to prevent it from happening again.

The Dempsey Comfort Club membership program shows we’re focused on long-term relationships, not just one-time repairs. We’re invested in keeping your systems running smoothly year after year.

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Water Heater Repair Process

Straightforward Repair Process

When you call about your water heater problem, we schedule a service visit that works with your schedule. Our technician arrives with the diagnostic tools and common parts needed for most repairs.

First, we examine your system to identify exactly what’s causing the problem. You’ll get a clear explanation of what’s wrong and what it takes to fix it. If it’s a straightforward repair, we can usually handle it on the spot with parts we carry on the truck.

For more complex issues or when replacement makes more sense, we’ll walk you through your options. You’ll understand the pros and cons of repairing versus replacing before making any decisions. Once the work is complete, we test everything to make sure your hot water is back to normal and reliable.

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Hot Water Heater Repair Services

Complete Water Heater Solutions

We handle both traditional tank water heaters and tankless systems. Common repairs include heating element replacement, thermostat issues, pilot light problems, and leak repairs. We also address efficiency problems that drive up your energy bills.

For older units, we can often extend the life with targeted repairs and maintenance. When replacement is the better choice, we install energy-efficient models that fit your home’s hot water needs. We work with quality brands and stand behind our installation work.

Since we’re full-service HVAC and plumbing contractors, we can also address related issues like inadequate gas supply to your water heater or electrical problems affecting performance. You’re not dealing with multiple contractors for interconnected problems.

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Age is the biggest factor. Most traditional tank water heaters last 8-12 years, while tankless units can go 15-20 years with proper maintenance. If your unit is approaching these ages and having frequent problems, replacement usually makes more sense than continued repairs. However, newer units with single issues like a bad heating element or thermostat are often worth repairing. Signs that point toward replacement include rusty water, significant leaks, inconsistent water temperature, and rising energy bills. A qualified technician can assess your specific situation and help you make the most cost-effective decision.
The most common culprits are heating element failure in electric units and pilot light issues in gas systems. Thermostat problems can also cause sudden loss of hot water. In tankless systems, mineral buildup from hard water can block heat exchangers, while sensor malfunctions can shut down the unit as a safety measure. Electrical issues like tripped breakers or blown fuses affect electric water heaters. Gas supply problems, including closed valves or venting issues, can shut down gas units. Many of these problems can be repaired quickly once properly diagnosed, which is why professional assessment is important rather than assuming you need a full replacement.
Simple repairs like replacing a heating element or thermostat usually take 1-2 hours. More complex issues involving multiple components or access challenges can take 3-4 hours. If parts need to be ordered, you might need a follow-up visit, though most common parts are stocked on service trucks. Tankless water heater repairs can vary widely depending on the issue – some electronic problems are quick fixes, while others require more extensive troubleshooting. The technician can give you a realistic timeframe once we’ve diagnosed the problem. Emergency repairs are prioritized, especially during cold weather when hot water is essential for daily life.
Yes, our experienced technicians work on all major brands of both traditional tank and tankless water heaters, including gas and electric models. This includes older units where parts might be harder to find, as well as newer high-efficiency systems with advanced controls. Each brand has its quirks and common failure points, so experience with multiple manufacturers is important for accurate diagnosis and effective repairs. Whether you have a basic residential unit or a more complex system, the key is having the right diagnostic tools and access to quality replacement parts. Some very old or discontinued models may have parts availability issues, but most units can be repaired if the cost makes sense compared to replacement.
First, turn off the power supply (breaker for electric units, gas valve for gas units) and shut off the water supply to prevent further damage. Check if the leak is from connections that might just need tightening, or if it’s coming from the tank itself. Small leaks from fittings can often be repaired, but leaks from the tank usually mean replacement is needed. Don’t ignore even small leaks – they typically get worse and can cause significant water damage to your home. Place towels or a bucket to catch dripping water and call for service as soon as possible. If there’s significant water accumulation, you may need to drain the tank to prevent further flooding while waiting for repairs.
Regular maintenance is the best prevention. Flush your tank annually to remove sediment buildup that causes efficiency loss and premature failure. Check the anode rod every 2-3 years and replace it when it’s heavily corroded – this prevents tank corrosion. Test the temperature and pressure relief valve annually to ensure it’s working properly. Keep the area around your water heater clear and inspect for signs of leaks or corrosion regularly. For tankless units, annual professional cleaning is important, especially in areas with hard water. Consider water softening if mineral buildup is a recurring problem. A maintenance program can catch small issues before they become expensive repairs and significantly extend your water heater’s lifespan.